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Privacy Notice

Why and on what legal basis Oriental Elektronik processes personal data, and how you can exercise your rights under Turkish data protection law (KVKK).

This notice is provided under Turkish Personal Data Protection Law No. 6698 (KVKK) to inform you about the personal data we process through oriental.com.tr and when you contact us. If this English version and the Turkish version differ, the Turkish version prevails.

Last updated: 10 November 2026

Data controller

Oriental Elektronik San. ve Tic. Ltd. Şti.
Aziziye Mah. Refik Belendir Sk. No:74/A Yukarı Ayrancı, 06690 Çankaya / Ankara, Türkiye
Phone: +90 312 441 06 68 · Email: info@oriental.com.tr

Personal data we process

  • Identity: first and last name.
  • Contact: email address, phone number.
  • Request details: your organisation, the product group you are interested in, the number of people or devices, and anything you share in your message.
  • Live chat: if you use the live chat window, your messages and any details you share, such as your name or email.
  • Transaction security: technical records created when you visit the site, such as IP address, date and time, browser and device information.
  • Marketing and measurement: only if you allow it in your cookie preferences, cookie data about your browsing and your interaction with our ads, and, when you send the quote form, an irreversibly encrypted (hashed) form of your email address.

Why we process it

  • To receive and assess your quote and information requests and reply to you,
  • To answer your questions through live chat,
  • To prepare quotes and carry out sales and after-sales service,
  • To meet our legal obligations and respond to requests from authorised bodies,
  • To keep the site and our information systems secure,
  • If you allow it, to measure how the site is used, assess how well our ads perform, and show our ads on the Google ad network to people who have visited our site.

We collect your data directly from you through the quote form, live chat, email, phone and in person, and automatically through cookies. We process it on the following legal grounds under Article 5 of the KVKK:

  • It is directly related to entering into or performing a contract (quote requests, questions sent through live chat, and sales),
  • It is necessary to meet our legal obligations,
  • It is necessary to establish, exercise or protect a right,
  • It is necessary for our legitimate interests, provided this does not harm your fundamental rights and freedoms (site and information security),
  • Your explicit consent (measurement and advertising cookies). You can withdraw it at any time in your cookie preferences.

Who we share it with

We do not sell your personal data. We may share it only as far as needed for the purposes above with:

  • Service providers we use for email, hosting and cloud services,
  • Tawk.to for live chat and, if you allow it, Google for measurement and advertising,
  • Professionals we work with, such as our accountant and legal advisers,
  • Public authorities legally entitled to request it.

Our site is served through a cloud provider with servers outside Türkiye, and Google and Tawk.to also run their services from servers abroad. Some of your data may therefore be transferred abroad. Such transfers are made in line with the safeguards set out in Article 9 of the KVKK.

How long we keep it

We keep your data for as long as needed for the purpose it was collected for and for the periods required by law. Quote requests that do not lead to a sale are kept for up to 2 years; records of completed sales are kept for the period required by commercial law (10 years). After that, the data is deleted, destroyed or anonymised.

Your rights

Under Article 11 of the KVKK, you can apply to us to:

  • Find out whether your personal data is processed,
  • Request information about it if it is,
  • Find out the purpose of processing and whether it is used for that purpose,
  • Know the third parties in Türkiye or abroad to whom it is transferred,
  • Have it corrected if it is incomplete or inaccurate,
  • Have it deleted or destroyed under the conditions in Article 7 of the KVKK,
  • Have third parties it was transferred to notified of any correction, deletion or destruction,
  • Object to an outcome against you that arises solely from automated analysis,
  • Claim compensation if you suffer damage from unlawful processing.

How to apply

You can send your application:

  • In writing, signed, to our address above, in person or by post,
  • Signed with a secure electronic or mobile signature, to info@oriental.com.tr,
  • From an email address you have previously given us and that is in our records, to info@oriental.com.tr.

Please include your full name, your Turkish ID number (or nationality and passport number if you are not a Turkish citizen), your postal address, your email address and phone number if any, and what you are requesting.

We will respond free of charge within 30 days at the latest. If the request involves an additional cost, a fee may be charged according to the tariff set by the Personal Data Protection Board. If your application is rejected, you find our answer insufficient or we do not reply in time, you can complain to the Personal Data Protection Board (KVKK).